Americans Are Prepared To Choose Plan During Open Enrollment


A Record Number of Americans Surveyed Say They Are Prepared to Select a Health Plan During Open Enrollment

Most Americans said they are prepared to select a health plan during this year’s open enrollment season, while the COVID-19 pandemic continues to spur interest in virtual care for medical services and digital fitness apps to help people pursue at-home fitness routines. 

These are some of the findings from the sixth-annual UnitedHealthcare Consumer Sentiment Survey, which examines Americans’ opinions about various areas of health care, including open enrollment, technology trends, wellness programs and health plan preferences. 


Key findings include:


  • Majority of Americans surveyed said they are prepared to select a health plan during the fall’s open enrollment period. 

  • COVID-19 has influenced the health plan some people intend to choose. 

  • Many Americans are interested in using virtual resources for medical services, as well as turning to technology to comparison shop for care. 

  • Many employees say wellness programs have improved their health.

When it comes to time spent researching health benefits by people with health insurance during open enrollment, 28% said they each year devote less than one hour to the process; 31% usually spend between one and three hours; and fewer respondents 21% said they typically allocate more than three hours. Among respondents who actively research health plan options, 29% said they expect to spend more time evaluating their benefits this year due to COVID-19. 

Many respondents (81%) with health benefits affirmed the importance of specialty benefits, agreeing that having vision and dental coverage options is “important” during open enrollment. 

Are you contracted with UnitedHealthcare? If not, get contracted through Agility Insurance Services today? 

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