Key Broker Info for WellCare
2022 WellCare Broker Information
This post will provide information on the following topics we are sure you will find helpful as you continue to work with your clients:
Request For Information (RFI) - Resolving incomplete enrollments
Broker Identifier on Applications - Using the correct broker ID on applications
2022 Centene Star Ratings - Downloads now available in CustomPoint
First Look Digital Materials - Locating resources formerly on the Digital Material Resources site
Request for Information (RFI)
Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. To avoid processing delays or application denial, please ensure you provide accurate and complete information.
You will be informed through email and text message if you have applications in RFI status. Please be on the lookout for these notifications and act promptly to resolve them. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.
The Request For Information Resource Page contains further instructions on how to resolve RFIs.
Broker Identifier on Applications
When submitting enrollment applications, please be sure to use the appropriate Broker Identifier. Do not use an Agency Identifier as this will impact commission processing and reporting. Please refer to the table below as a guide.
2022 Centene Star Ratings
Wellcare recently shared a 2022 CMS Star Ratings Communication and provided quick access to download rating sheets.
They are pleased to inform you the 2022 CMS Star Rating documents are available for download within CustomPoint. Please Note: Translations will be available in the coming weeks.
2022 CMS Star Ratings
First Look Digital Material Relocation
CustomPoint serves as your one-stop shop for accessing materials you need when meeting with beneficiaries. In addition, most materials are available in multiple languages!
The following materials, previously available on the Wellcare First Looks Digital Material site, are now available through CustomPoint: