Are You Recording Your Medicare Advantage Interactions?
We want to remind you of the critical CMS regulations regarding Medicare Advantage (MA) sales and enrollment calls, as outlined in 42 CFR §§ 422.2274 (g)(2)(ii). As of October 2022, CMS mandated that all calls with Medicare beneficiaries be recorded and stored for ten (10) years. This requirement was further revised in September 2023 to […]