Cigna Healthcare Medicare is now HealthSpring – Again!
As you are aware, Cigna Healthcare Medicare was acquired by Health Care Service Corporation in March 2025. Today, HCSC announced that the Cigna Healthcare Medicare business will operate under HealthSpring for 2026, offering the same products and benefits that you trust.
Long-time Medicare agents in Alabama, Tennessee, and Texas likely recognize the HealthSpring name, as this is the name where the product line started about 20 years ago. More details about the brand will be shared in the coming weeks, but agents can review this press release to learn more now.
Here’s what Medicare agents need to know now from HCSC:
Question: Why choose HealthSpring?
Answer: The HealthSpring brand is a trusted name that reflects HCSC’s role as a partner and provider of Medicare benefits to customers for over a century. Their goal is to empower members to live vibrant and healthy lives, and the HealthSpring name is a reminder of this mission.
Question: Does the new brand name impact current Cigna Healthcare Medicare products?
Answer: No. HCSC will continue to sell current Cigna Healthcare Medicare products through the end of 2025. HCSC will offer its 2026 plans and benefits under the new HealthSpring name.
Question: How will current members be informed about the new brand?
Answer: Members were notified of the new brand via a press release issued earlier this morning. They will also see a notice on the member website, in the Annual Notice of Coverage (ANOC), and in a few other places in the coming months.
Agility will share more information with you in the coming weeks, and we hope you feel as excited as we do about our partnership and what it offers customers in the years to come.
If Medicare agents have any questions, please contact the HCSC agent support teams listed below, your local or virtual Broker Manager team, Account Manager, or Regional Vice President as needed.
MA/PDP
Cigna Agent Resource Line (CARL) at 1-866-442-7516 or email CARL@cignahealthcare.com.
Click to chat with a representative: Log in to Salesforce from 7 a.m. to 6 p.m. CT, Monday through Friday, Spanish queue available.
CSB
You may call the Agent Resource Center (ARC) at 1-877-454-0923, 8 a.m. to 5:30 p.m. CT, Monday through Friday. Spanish queue available.
Carolina Alcorta, our Medicare product specialist, is available to assist you with any questions about this change and the opportunities it presents for Medicare agents. Carolina can also refer you to our Supplement product specialist, who will answer any questions specific to supplemental products.
Contact Agility Producer Support at (866) 590-9771 or email support@enrollinsurance.com to answer any other insurance questions. Agility can also add you to our free, weekly email list for tips and vital information!
