Tips for Agents & Brokers When Using the Marketplace Call Center
Agility is excited to introduce a new resource from our Compliance team to help you navigate the Marketplace Call Center.
This resource guide is designed to assist agents and brokers in navigating the processes and protocols of the Marketplace Call Center. It provides essential information about how the Call Center functions, including its commitment to safeguarding consumers’ healthcare coverage and personal data. The guide also explains recent changes to agent/broker processes, such as the requirement for three-way calls in certain scenarios to ensure secure and authorized modifications to consumer accounts. These measures are intended to reduce errors and unauthorized activities, ultimately saving time and protecting both consumers and agents.
Download your copy of the CMS Tips for Agents & Brokers When Using the Marketplace Call Center Guide below and stay ahead this enrollment season!
If you have any questions or need further information, please do not hesitate to contact the compliance department at [email protected]
