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In our top 10 2026 insurance trends article last December, we mentioned the increasing 2026 cost trends insurance companies would likely have to deal with as a top trend for the industry. Agility made this
ACA coverage gaps and increasing client cost shares are real! A survey of returning ACA clients in late 2025 shows that 51% report “a lot higher” healthcare costs than in 2024. A large majority of this
If you’ve noticed clients becoming more cautious and asking questions like “what will this actually cost me?” and “what happens if something big happens?”, you’re not imagining things. 2026 looks like a great year for
Agility has an update to its article on hospitals’ financial health heading into 2026. It’s a bad start to 2026 for hospitals nationwide. Patient demand and revenue growth are slowing, while expenses are intensifying, leading
If you’ve worked in this business for some time, you’ve probably learned an important truth: complaints don’t mean you’re failing. They’re actually key moments. The agent who lasts isn’t the one who never gets complaints,
If you’ve felt like hospitals are “doing better, but still stressed” lately, that’s basically the 2026 story in one sentence. Nationally, hospital performance stabilized compared to the worst of the post-pandemic financial whiplash, but it’s
Tough conversations are part of the insurance world. We have rate increases, claim denials, and newly discovered coverage gaps to talk about every day. The difference between agents who lose trust and those who build
CMS is sanctioning Elevance Medicare Advantage plans by suspending new enrollment and marketing for the plans on March 31, 2026. Elevance has until this date to submit all data corrections and an attestation for its
Most insurance agents are great at enrollment. We work quickly during OEP, AEP, and SEPs to answer questions and get a policy in place. And then, radio silence. Six months later, the client barely remembers you. Next year,
Client experience is not exclusive to hotels or tech companies. In insurance, it is a primary differentiator and one of the key elements an agent can directly control. Client experience extends far beyond branding initiatives or
Most insurance policies read as if they were written by robots for other robots. Even the most astute clients glaze over when you start talking about deductibles, riders, or coinsurance. That’s not because they don’t
People often have strong opinions about STM insurance. Some agents dismiss it right away, while others overpromote it. The reality is usually somewhere in between. Short-term coverage is not better or worse than ACA plans;
You can earn a trip to the famous Gaylord Opryland Resort in Nashville, TN with Pivot Health. Start working toward your spot on the 5th annual Pivot Health Top Producer Trip. In addition to great
Agility is informing ACA agents of an opportunity to provide direct feedback to CMS on new ACA marketplace rules. The proposed Notice of Benefit and Payment Parameters for 2027 is open for public comment for
If you ask most agents why clients leave, you’ll hear the usual suspects:“They found something cheaper.”“A carrier pulled out.”“Another agent promised them the moon.” The truth is, price and carriers aren’t usually the real reasons
A key insurance trend for 2026 is already having an impact. Molina Healthcare is announcing its exit from the traditional Medicare Advantage and Prescription Drug Plan market in 2027. Molina Healthcare will focus on
In our previous article on the proposed 2027 CMS Medicare Advantage rates, we focused on the potential impact of these rates on MA carriers’ 2027 MA benefits. Today, we shift focus to a broader view of CMS
Every agency has that agent. The one who consistently stays booked during enrollment season, writes quality business year-round, remains calm when carriers adjust commissions, and still maintains work-life balance. They’re not always the loudest, the biggest
Agility has discussed year-round Medicare SEP opportunities for healthcare access, including how Medicare-rated 5-star health plans can enroll people every month. To demonstrate the scale of this opportunity, Agility has researched 5-star Medicare plans and
You probably haven’t been tracking Medicare Advantage rate news, as you’re working hard to help MA clients in MA Open Enrollment. CMS is proposing nearly flat Medicare Advantage payment rates for 2027, a dramatic slowdown
